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Maestros Water Solutions is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our services. It also outlines when information may be shared, your available choices and how to contact us about your privacy rights.
Maestros Water Solutions Limited respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how Maestros Water Solutions collects, uses, stores and protects personal information when you visit our website, contact us, request our services or otherwise interact with us.
It also explains when information may be shared with trusted service providers, how we handle information sent or stored outside New Zealand, and the choices and rights available to you.
For the purposes of this Privacy Policy, “we”, “us” and “our” refer to Maestros Water Solutions. “You” and “your” refer to any person who visits our website or communicates with us.
By using this website, you acknowledge this Privacy Policy. Where consent is required, we will ask for it separately before collecting or using information for that purpose, including optional analytics, cookies or marketing communications.
We may collect personal information that you provide directly to us, including when you:
Depending on how you interact with us, the information we collect may include:
Please do not send sensitive personal information through this website unless we specifically request it and it is necessary for a legitimate purpose.
When you visit our website, some technical information may be collected automatically by our website hosting, security, analytics and other technology providers.
This may include:
This information may be collected through server logs, cookies, pixels, tags and similar technologies. We use it to operate, secure, maintain and improve our website and to understand how visitors use it.
We may use personal information to:
We will use personal information only for the purpose for which it was collected, a directly related purpose, another lawful purpose, or another purpose that you have authorised.
We collect personal information only where it is reasonably necessary for a lawful business purpose.
For example, we may need your contact details to respond to an enquiry, prepare a quotation, arrange a site visit or provide a service.
Where we use optional analytics, advertising, marketing or similar technologies that require consent, we will provide an appropriate consent mechanism. You may withdraw consent at any time by using the available cookie controls or contacting us.
Withdrawing consent will not affect the lawfulness of processing that took place before consent was withdrawn. It may, however, prevent us from providing a feature or responding in a particular way.
Our website may use cookies and similar technologies. Cookies are small text files stored on your device that help websites remember preferences, operate correctly and understand usage.
We may use:
We may use Microsoft Clarity or another analytics service to understand how visitors interact with the website. Depending on the configuration, this may include behavioural metrics, heat maps, session recordings or similar information.
Analytics and session-replay tools must be configured to reduce the collection of unnecessary personal information. We will not intentionally record sensitive information entered into forms where suitable technical controls are available.
You can manage cookies through your browser settings and any cookie-consent controls provided on our website. Disabling certain cookies may affect website functionality.
For information about Microsoft’s handling of personal information, please refer to the Microsoft Privacy Statement.
We may share personal information where this is reasonably necessary for the purposes described in this Privacy Policy.
Recipients may include:
We do not sell personal information.
We expect service providers who handle personal information on our behalf to use appropriate security measures and to handle information only for authorised purposes.
Some technology and service providers may store or process information outside New Zealand.
Before disclosing personal information overseas, we will take reasonable steps to ensure that the receiving organisation is subject to appropriate privacy protections, contractual safeguards or comparable privacy laws, or that another lawful basis for disclosure applies.
Where required, we will tell you that information may be sent overseas and obtain your authorisation before doing so.
New Zealand’s Privacy Act 2020 places specific requirements on overseas disclosure under Information Privacy Principle 12.
We take reasonable steps to protect personal information against loss, unauthorised access, use, modification or disclosure.
Depending on the circumstances, safeguards may include:
No method of transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we will respond appropriately if we become aware of a suspected or confirmed privacy incident.
A privacy breach may include unauthorised access to, loss of, alteration of, disclosure of or inability to access personal information.
If a breach occurs, we will assess the likely risk of harm and take reasonable steps to contain, investigate and reduce its effects.
Where a breach has caused, or is likely to cause, serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as required by the Privacy Act 2020.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain accurate business records, resolve disputes, meet legal obligations or protect our legitimate business interests.
When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.
The exact retention period may depend on the type of information, the nature of the relationship and applicable legal or accounting requirements.
You may ask us whether we hold personal information about you and request access to that information.
We will generally provide access in accordance with the Privacy Act 2020. In some circumstances, we may need to withhold or limit access where an exception applies, or we may need to verify your identity before responding.
To request access, contact us using the details in the “Contact us” section below.
You may ask us to correct personal information that we hold about you if you believe it is inaccurate, incomplete, out of date or misleading.
If we do not make the requested correction, we will explain why where required and may attach a statement noting that you believe the information should be corrected.
We may send you service-related communications that are necessary for an enquiry, project or ongoing business relationship.
We will send promotional or marketing communications only where permitted by law and, where required, with your consent.
You can unsubscribe from marketing communications at any time by:
You may still receive essential service or administrative communications where they are necessary to provide a service or respond to an enquiry.
Our website may contain links to third-party websites, platforms or services, including social media and technology-provider websites.
This Privacy Policy does not apply to those third-party websites. Their own privacy policies and terms will apply when you use them.
We are not responsible for the privacy, security or content practices of third-party websites.
Our website and services are intended for general business and professional use. We do not knowingly collect personal information from children for marketing or other unnecessary purposes.
If you believe a child has provided personal information to us, please contact us so that we can assess and, where appropriate, delete it.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations or privacy practices.
The current version will be published on this page. We may identify significant changes with a notice on our website or through another appropriate communication channel.
The “Effective from” and “Last reviewed” dates at the top of this page indicate when this version came into effect and when it was last checked.
If you have a privacy question, want to request access or correction, wish to withdraw consent, or want to raise a concern about how we have handled your information, please contact us:
Maestros Water Solutions Limited
Email: Alex@maestroswatersolutions.co.nz
Phone: +64 27 759 1742
Please include enough information for us to identify you and understand your request. We may ask for reasonable information to verify your identity before disclosing or changing personal information.
Please contact us first so that we can investigate and attempt to resolve your concern.
If you are not satisfied with our response, or you prefer to contact the regulator directly, you may contact the Office of the Privacy Commissioner.
The Privacy Act 2020 gives individuals rights relating to access, correction, use, disclosure and protection of their personal information.
